Understanding Others
Our success in communicating, influencing,
and motivating others depends on our ability to
understand their needs and desires. To do that,
Mary Jane shares:
- How to listen to uncover the needs of customers, clients, and team members
- How to help others get the respect and recognition they need to become committed to us and our
organization
- How to hear the real issues
- How to handle conflict effectively
- The real secret to power with people (even your own family)
Here are some of Mary Jane's articles on these important topics.
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Jane Mapes, CSP.
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