Understanding Others
Our success in communicating, influencing, and motivating others depends on our ability to understand their needs and desires. Here are some things Mary Jane talks about that help you do that.
- How to listen to uncover the needs of customers, clients, and team members
- How to help others get the respect and recognition they need to become committed to us and our
organization
- How to hear the real issues
- How to handle conflict effectively
- The real secret to power with people (even your own family)
Here are some of Mary Jane's articles on these important topics.
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Copyright 1999-2006 by Mary Jane Mapes, CSP.
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