WHAT CLIENTS ARE SAYING
You can tell a great speaker by the reviews they get. Here are several of the hundreds of rave reviews that Mary Jane Mapes has received.
||Contact Mary Jane to find out more about having her do a speech for your organization.|
TESTIMONIALS: SpeakingWe learned volumes! Your presentation was incredibly dynamic and kept us on the edges of our seats. You made us laugh, you made us cry, you made us reflect, remember, empathize. You had us mesmerized and enthralled. We were like sponges, trying to absorb every word you spoke. You had a profound effect on us, and we came away from that session feeling strengthened and fortified for the next difficult situation to confront us.
Sandra Schulte, Nurse
Family Center for Health of Battle Creek
... your excellent program, Patient Contact: Make it Count, presented to the Hillsdale Community Health Center staff members, physicians and administration…. brought in nearly 400 people to learn the value of quality customer service in the health care service industry and how it impacts our bottom line. Without a doubt, your presentation was the most dynamic that we have ever experienced at our hospital and one that has made a lasting impact on our staff. Your information was current and most relevant for our hospital and provided us with the "next level" in customer contact in our aggressive approach to increase our patient satisfaction scores.
I must note that every single evaluation returned to us reflected comments such as "dynamic", "inspiring", "outstanding", "spot on", and dozens of other related positive comments.... Overall, it was a superior program that will impact our organization for a very long time.
Jeremiah J. Hodshire, Director of OD
Your two presentations at the Auto-Owners Convention were “a hit.” Your ability to weave in stories with your points made an interesting and informative speech. I would highly recommend you to other organizations.
Roger Looyenga, CPCU, CLU,
President & CEO Auto-Owners Insurance
Thank you for your exceptional presentation, Patient/Family Contact: Make It Count! The evaluations were excellent, both for the program and speaker. Some comments include:
- The best I have ever heard!
- Mary Jane is an extremely powerful and enlightening speaker.
- It was awesome - really worth it!
- This has been one of the best in-services ever!
- Would like to see Mary Jane come back!
K.S., Grand View Health System
Mary Jane Mapes is a speaker who has always met or exceeded my expectations...She does not have a problem modifying her programs to meet the specific needs of the client. I find the sessions we partner on often sell themselves because of her flexibility and her ability to get the prospective client excited about the learning. …Our working relationship has been exceptional ...Mary Jane is timely with materials, communicates exceptionally well with the client, and is adaptable to the MHA's system. I do not hesitate to use her as much as possible because I know our partnership will be a win/win situation.
E.S., Michigan Health & Hospital Association
Your first presentation at our organization was great. Your second one was super great. What happens if I invite you to return for a third time? I always appreciate your pre-program work to understand our needs. This effort pays off in your ability to set and meet appropriate objectives for the program. You have a unique way of connecting with the audience through personal experiences and practical applications. You've spoken to two groups of managers in our organization. Perhaps it's time to meet some of the employees!
S.D., Marquette General Hospital
Thank you for delivering an outstanding presentation at the Michigan Association of Hospital Auxiliaries, West Central District Spring Conference. You do an excellent job of getting your audience's attention and keeping it. I appreciate the extra steps you took talking with our board members gathering information on the audience and our objectives. Your dynamic message hit the mark and was very well received.
R.S., Mercy, General Health Partners
Thanks for a wonderful seminar on Law Day. My staff found your program motivational and uplifting. We were truly impressed by your energy. The manner in which you kept the attention riveted on your presentation was awesome. Thank you so much for a fantastic evening which was both highly informational and incredibly fun!
P.N., Nolan & Nolan, P.C.
Not only were we impressed with your ability to hold an audience's attention for the entire evening, but you provided inspiration and motivation to a disillusioned group of attorneys and their staff...We thought it interesting and appropriate to apply customer satisfaction concerns to the legal industry.
J.C., Culver Knowlton Even & Franks
The results from our evaluation forms speak for themselves! Your presentation for our Municipal customers received the highest rating scores of the day! Personal comments ranged from, "WOW!" to "Mary Jane Mapes was great! I hope to use her excellent information." As you can see, you managed to achieve our goals and targets in this conference to the maximum!
M.C., Siegried Crandall Vos & Lewis, P.C.
I would like to thank you for your outstanding presentation on "Handling People with Tact and Skill" ...notice the overwhelming positive response to your program. I hope we can bring you back again in the future.
C.B., Greater Grand Rapids Home Builders Association
Your program: "Delivering Superior Customer Service" received the following comments from attendees:
- Great speaker
- Very enjoyable- speaker is an excellent presenter – very enthusiastic, entertaining and certainly holds the audience attention
- Highly motivating! Excellent examples and illustrations of points
- Very enthusiastic and motivational
- Have her back. A wonderful speaker. First one I actually didn't want to end, or fall asleep in
- Best of the conference so far! Excellent presentation - have her back
L.T., Document Management Industries Association
Your evaluations were among the best I've ever seen in my 12 years with IAAM...your attention to learning what our members actually do and the services they provide, coupled with targeting the presentation at the problems we have experienced, insured this was definitely a profitable investment for the Independent Accountants Association of Michigan."
. . .thank you for your outstanding presentation at our Customer Service Conference. Your speech greatly exceeded our expectations! The participants were asked to evaluate each of the speakers and your presentation was, by far and away, the highest rated portion of the conference. One individual rated your speech above the maximum allowed.
R.N., Michigan Electric & Gas Association
You did such a superb job, and the evaluation comments were nothing less than raving! Your message was insightful, informative yet entertaining - holding our attention and inspiring new attitudes. You did your homework, Mary Jane, and it showed.
S.W., Michigan Health & Hospital Association
. . . thanks to you for the excellent presentation you provided us with. We had everyone a buzz throughout the day with positive comments regarding your morning presentation!
J. D., MidMichigan Neuroscience Institute
The membership is still raving about your dynamic keynote presentation. Your presentation entitled, "At Ease, Up Front," evaluation results are enclosed. Ninety one speaker evaluations returned and all rated the keynote speaker as great!!!!!!
P.J., Illinois Association of Occupational Health Nurses, Inc.
Your Make a Difference: Provide Service that is RARE presentation blew our newspaper advertising managers away with practical ideas on how to grow their business by building relationships...I consider it one of the best investments we've made in a while.
M.M., Michigan Press Association
I am making an extremely strong recommendation for a speaker, Mary Jane Mapes, CSP. Her ability to deliver on a fast-paced basis, while fully getting her important points across, MALU would find hard to match. When faced with hard-core salespersons like us, she held our rapt attention as she provided plenty of word pictures and illustrations to convey her information. As program chair, I received only hearty congratulations on being able to bring such a high caliber speaker to our meeting.
D.B., Lafayette Life Bird Insurance Agency
Thank you for the excellent presentation you gave at our 11th Annual Conference. Your presentation titled "You Make It Happen" was right on target and we appreciate the obvious homework you put into the program prior to your delivery. Your deep desire to connect with the participants was obvious as you responded to the group and structured the content to meet the needs of the participants. The attendees…left the session feeling energized and truly believing "They Make It Happen!"
R.P., National Centrex Users Group
A Mary Jane Mapes speech is never just the words, never just a method to accomplish a goal; it's always an honest glimpse inside Mary Jane and thereby, a look into the mirror. It's an opportunity to reach down and discover.
B.J., Lacks Industries
. . . I believe our Atlanta meeting was a huge success. I was very impressed with your flexibility to adjust your segment to the needs of the audience. I've worked with many speakers but I've never worked with someone who worked so hard to ensure that my objectives were met...I'll look forward to seeing you again in Birmingham.
M.P., Avon Products, Inc.
||Contact Mary Jane to find out more about having her do a speech for your organization.|