For organizations that want solutions to communication problems and
for people who want to increase their personal effectiveness.

Testimonials

You can tell a great speaker or trainer by the reviews they get. Here are several of the hundreds of raves that Mary Jane Mapes has received.

Thank you for your exceptional presentation, Patient/Family Contact: Make It Count! The evaluations were excellent, both for the program and speaker. Some comments include:

• The best I have ever heard!
• Mary Jane is an extremely powerful and enlightening speaker.
• It was awesome - really worth it!
• This has been one of the best inservices ever!
• Would like to see Mary Jane come back!

Mary Jane Mapes is a speaker/trainer who has always met or exceeded my expectations.… She does not have a problem modifying her programs to meet the specific needs of the client. I find the training sessions we partner on often sell themselves because of her flexibility and her ability to get the prospective client excited about the learning. …Our working relationship has been exceptional.…Mary Jane is timely with materials, communicates exceptionally well with the client, and is adaptable to the MHA's system. I do not hesitate to use her as much as possible because I know our partnership will be a win-win situation. -- E.S., Michigan Health & Hospital Association

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Your first presentation at our organization was great. Your second one was super great. What happens if I invite you to return for a third time?

I always appreciate your pre-program work to understand our needs. This effort pays off in your ability to set and meet appropriate objectives for the program. You have a unique way of connecting with the audience through personal experiences and practical applications. You've spoken to two groups of managers in our organization. Perhaps it's time to meet some of the employees! -- S.D., Marquette General Hospital

Thank you for delivering an outstanding presentation at the Michigan Association of Hospital Auxiliaries, West Central District Spring Conference. You do an excellent job of getting your audience's attention and keeping it. I appreciate the extra steps you took talking with our board members gathering information on the audience and our objectives. Your dynamic message hit the mark and was very well received. -- R.S., Mercy General Health Partners

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Mary Jane, I want to take a second and thank you for your past training session.  It is one of the most beneficial and enjoyable sessions I've ever attended.  I hope my asking questions didn't get on your nerves.  It's actually a sign that you caught my attention.  I'm taking to heart your session and going to try to make it a part of my daily life.
--Bill Lutz, participant, Leadership Development Series

Thanks for a wonderful seminar on Law Day. My staff found your program motivational and uplifting. We were truly impressed by your energy. The manner in which you kept the attention rivieted on your presentation was awesome. Thank you so much for a fantastic evening which was both highly informational and incredibly fun! -- P.N., Nolan & Nolan, P.C.

Your seminar continues to get rave reviews from members of the bar and their staff. We can only hope that law offices are implementing your words of wisdom! -- S.C., Thomas H. Andrews, Jr.. & Associates

Not only were we impressed with your ability to hold an audience's attention for the entire evening, but you provided inspiration and motivation to a disillusioned group of attorneys and their staff. … We thought it interesting and appropriate to apply customer satisfaction concerns to the legal industry. -- J.C., Culver Knowlton Even & Franks

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Thank you for providijng outstanding "Customer Contact: Make It Count!" seminars for Kalamazoo County employees. You took time to find out what the needs were and customized the training for our employees.…We are still getting comments like, "When is she coming back? I want my whole department to go;" "The employees in my department can't stop talking about how dynamic Mary Jane is;" and "Very motivational and inspiring; she made me think about my every interaction." -- R.H., Kalamazoo County Government

Mary Jane Mapes provided outstanding customer service training to over 100 Federal Government personnel at the Defense Logistics Services Center …. The attendee evaluations of the training indicated an overwhelming appreciation for Ms. Mapes' knowledge and approach.… indicated that the training was very applicable to their jobs; and they would highly recommend it to others.…She made the entire approach to customer service personal and meaningful.…she played a significant role in helping us improve support for the defense of our nation. -- S. S., Defense Logistics Agenc

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... thank you for your presentation at our recent Municipal Workshop for local officials. The results from our evaluation forms speak for themselves! Your presentation received the highest rating scores of the day! Personal comments ranged from, "WOW!" to "Mary Jane Mapes was great! I hope to use her excellent tips." As you can see, you managed to achieve our goals and targets in this conference to the maximum! -- M.C., Siegried Crandall Vos & Lewis, P.C.

The quality of your work is of the highest calibre. We consistently receive very high evaluations from the participants in your customer service seminars regarding the quality of material presented and the thoroughness of the presentation. I am happy to recommend Mary Jane Mapes. -- J.C., City of Grand Rapids

I would like to thank you for your outstanding presentation on "How to Handle People with Tact and Skill". …notice the overwhelming positive response to your program. I hope we can bring you back again in the future. -- C.B., Greater Grand Rapids Home Builders Association

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My sincere appreciation for the excellent seminar you conducted for our sales and service professionals. The material and information presented was timely and demonstrated to all the necessity of superior service. Your interaction with the participants and your presentation approach made the entire morning both rewarding and enjoyable -- P.B., KeyBank National Association

The time you took to prepare…really made the content of your talk highly relevant to our work environment. Considering one of our main objectives was that our staff come away from the presentation feeling more motivated and empowered, you definitely exceeded expectations based on the feedback received. -- K.S., Consumers Credit Union

I would like to recommend Mary Jane Mapes as a speaker for our national convention. She is an excellent resource for many of the skills our Money Concepts associates need to develop. -- J.B., Money Concepts

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Your program: "Delivering Superior Customer Service" received the follow comments from attendees:

• Great speaker
• Very enjoyable- speaker is an excellent presenter - very enthusiastic, entertaining and certainly holds the audience attention
• Highly motivating! Excellent examples and illustrations of points
• Very enthusiastic and motivational
• I wish we could have covered all the blanks to be filled-in in the material so I cover at my business
• Have her back. A wonderful speaker. First one I actually didn't want to end, or fall asleep in
• Best of the conference so far! Excellent presentation - have her back

Your evaluations were among the best I've ever seen in my 12 years with IAAM. …your attention to learning what our members actually do and the services they provide, coupled with targeting the presentation at the problems we have experienced, insured this was definitely a profitable investment for the Independent Accountants Association of Michigan. -- J.H., IAAM

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. . .thank you for your outstanding presentation at our Customer Service Conference.

Your speech greatly exceeded our expectations! The participants were asked to evaluate each of the speakers and your presentation was, by far and away, the highest rated portion of the conference. One individual rated your speech above the "maximum" allowed. -- R.N., Michigan Electric and Gas Association

You did such a superb job, and the evaluation comments were nothing less than raving! Your message was insightful, informative yet entertaining - holding our attention and inspiring new attitudes. You did your homework, Mary Jane, and it showed. -- S.W., Michigan Health & Hospital Association

The employees have not stopped taling about your wonderful customer service presentation, "Patient Contact: Make It Count!" Your enthusiasm is contagious. You gave our staff a lot of good information in a short time. … I hope to be able to work with you again! -- J.S., Dept. of Veterans Affairs

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. . . thanks to you for the excellent presentation you provided us with. We had everyone a buzz throughout the day with positve comments regarding your morning presentation! -- J. D., MidMichigan Neuroscience Institute

The membership is still raving about your dynamic keynote presentation. Your presentation entitled, "At Ease, Up Front," evaluations results are enclosed. Ninety one speaker evaluations returned and all rated the keynote speaker as great!!!!!! -- P.J., Illinois Association of Occupational Health Nurses, Inc.

Your "Make a Difference: Provide Service that is RARE" presentation blew our newspaper advertising managers away with practical ideas on how to grow their business by building relationships.…I consider it one of the best investments we've made in a while. -- M.M., Michigan Press Association
Note: On a scale of 4.0, Mary Jane's program received a 3.87 from MPA Advertising Mgrs.

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I am making an extremely strong recommendation for a speaker, Mary Jane Mapes, CSP. Her ability to deliver on a fast-paced basis, while fully getting her important points across, MALU would find hard to match. When faced with hard-core salespersons like us, she held our rapt attention as she provided plenty of word pictures and illustrations to convey her information. As program chair, I received only hearty congratuations on being able to bring such a high caliber speaker to our meeting. -- D.B., Lafayette Life, Bird Insurance Agency

Thank you for the excellent presentation you gave at our 11th Annual Conference. Your presentation titled "You Make It Happen" was right on target and we appreciate the obvious homework you put into the program prior to your delivery. Your deep desire to connect with the participants was obvious as you responded to the group and structured the content to meet the needs of the participants. The attendees…left the session feeling energized and truly believing "They Make It Happen!" -- R.P., National Centrex Users Group

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I wanted to let you know how much we at American Axle & Manufacturing Company appreciate the outstanding job you did in our communication class. The results are impressive and the participants learned a great deal from your sessions. I was especially impressed with the evaluations that came out of your classes. The over-all average for the twenty one weeks was almost a nine out of a possible ten. That's very impressive! -- D.K., American Axle & Manufacturing

Your program met our objectives…. Throughout the program, you demonstated your exceptional ability to build rapport that resulted in active involvement from all participants. The participants responded well to both your diverse, energetic presentation style and the materials utilized.…I was extremely satisfied with your program and based on all the feedback received, you positively impacted the participants and created an environment that made learning fun! -- J.F., Kirsch Incorp.
Note: On a scale of 4.0, Mary Jane received an overall evaluation score of 4.0 in all categories

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You always deliver the goods, are delightful to work with, and I look forward to your return each time. Thanks so much for your dedication to improving the leadership of our team. -- C.W., Domino's Pizza Distribution
Note: Mary Jane has presented numerous programs for Domino's over a two year period.

A Mary Jane Mapes speech is never just the words, never just a method to accomplish a goal; it's always an honest glimpse inside Mary Jane and thereby, a look into the mirror. It's an opportunity to reach down and discover. -- B.J., Lacks Industries

Your methods work! You have saved many people in this organization from having to sit through a very complex and potentially confusing program. GE Appliances thanks you! I will always think of you first when we need presentation skills …. -- E.H., GE Appliances

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. . . I believe our Atlanta meeting was a huge success. I was very impressed with your flexibility to adjust your segment to the needs of the audience. I've worked with many speakers but I've never worked with someone who worked so hard to ensure that my objectives were met.…I'll look forward to seeing you again in Birmingham. -- M.P., Avon Products, Inc.
Note: Mary Jane has been hired 7 times to work with Avon District Sales Managers in various locations.

Our entire Pharmacy Division continues to talk about the wonderful presentation you made at our National Pharmacy Conference in St. Petersburg Beach, Florida. It was truly remarkable how closely your presentation fit the goals and objectives of the program. The participants were spellbound by your presentation…. One of the comments from a District Manager was that "Mary Jane's presentation didn't seem like it was coming from a professional speaker. It seemed more to come from the heart than someone paid to make a presentation," and I think that says it all in a few words.…thanks for an outstanding presentation. -- H.K., Kmart Corporation

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I want to pass on to you my continued support of your excellent training initiatives at BMC. Having had the pleasure of working with you over some time, the level of your professionalism comes as no surprise anymore. Your knowledge of the communication process is tops, and your ability to convey this knowledge and skill to others is equally first class. You have effectively won over the hearts and minds of all those with whom you have been in contact at BMC.…you are nurturing in the way you coach the skills in others…Your style makes people want to take risks and learn.…You are an integral part of my strategy to enhance all aspects of communication skills in our present and future organization. -- H.V., Roche Diagnostics (BMC)
Note: Mary Jane works regularly with Roche sales people to enhance both their listening and presentation skills.

The staff of principals, senior consultants, and consultants have to a person commented favorably on the two-day presentation training….Your enthusiasm for your subject is contagious; you have motivated each to improve his or her skills. I was expecially pleased with your sensitivity to each presenter, no matter their current capabilities. You delivered your critique in a straight-forward manner, yet it was neither threatening nor embarrassing -- a necessity for a successful learning experience.…Your responsiveness and your "give it my all" attitude make you a pleasure to work with. -- E.G., Chi Systems, Inc.

Your course in communicating effectively was one of the most meaningful that I have ever attended in the twenty-three years that I have been in state government. You are as dedicated as you are dynamic. -- D. B., MESC

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I have heard so much positive feedback on the two seminars, "Art of Listening" and "Team Building," which you presented to all of our management staff, that I felt the need to write you and pass on some of their enthusiastic responses.… Your are an inspiration, in that you so naturally combine experiential process with lecture that your "students" are spontaneously practicing what you taught them without the normal blocks they often insert themselves. When they leave for the day, they are taking with them not only new wisdom but also success in experience.…this is the true mark of an effective presenter - one who empowers other to return to their work environments and implement what they have learned. -- K.C., Spectrum Health System

I have received all of the feedback from the participants who attended your program here in Cincinnati. The respondents all felt you are a "pro" and very instrumental in their presentation skill development. Thanks again, Mary Jane, for helping James River Corporation develop our people into confident solid presenters. -- A.K., James River Corporation

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Thank you so much for your two presentations to our residents and staff physicians. Responses from everyone were uniformly positive and I, in particular, enjoyed your exciting presentation and candid analysis of our speaking abilities. -- L.L., Naval Medical Center, Portsmouth, VA

THE RESULTS ARE IN! You win "hands down" as the best speaker at the EMPLOYEE INVOLVEMENT ASSOCIATION'S annual conference held in San Francisco.…Thanks for making me, as conference chair, look good. If you need a recommendation, count on me. -- R.B., Employee Involvement Association

You hit a home run! From the conference evaluations/comments to the feedback that I received, you were the hit of the meeting. -- C.E., The Upjohn Company

Thank you for your powerful presentation to our staff. I am "feeling more heard" these days. We are using some of your listening techniques and we are having fun with it! -- S.D., Duke University Medical Center

Contact Mary Jane to find out more about having her do a speech just for your group.

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Copyright 1999-2006 by Mary Jane Mapes, CSP.
Email us at MaryJane@MaryJaneMapes.com