If you've ever faced an audience unprepared for their questions, you know the fear that situation can ignite. Mary Jane brings her years of experience teaching executive speaking skills to help you handle the tough questions. This practical, down-to-earth book will show you proven techniques for handling specific questions and situations. It's Mary Jane's most popular product.

If you've ever faced an audience unprepared for their questions, you know the fear that situation can ignite. Mary Jane brings her years of experience teaching executive speaking skills to help you handle the tough questions. This practical, down-to-earth book will show you proven techniques for handling specific questions and situations. It's Mary Jane's most popular product.

Make a Difference: Provide Service that is RARE is a six-CD educational audio library that provides the nuts and bolts of service excellence. Jam-packed with dozens of ideas and sure-fire strategies and techniques, this program offers a blueprint for service that is both instructional and inspirational. To augment and reinforce the learning, a workbook will be included that can be purchased separately.

Who would benefit from this program? Anyone in sales or customer service who wants to excel in handling people with tact and skill…including sales representatives, front-line customer service providers, and service departments heads.

Benefits include:
repeat & referral business
more sales
customer loyalty
a service culture that lasts
greater confidence and skill

This two-audio cassette tape learning album provides helpful tools and techniques for becoming more comfortable when speaking to one or one hundred and more. Learn why a good spoken image is critical to success, discover personal and professional benefits, learn specific attitudes and behaviors necessary to handling stage fright, and discover how to use your body and voice for best audience response.

This single audio cassette tape is packed with excellent ideas that will help make you a better listener. You will discover barriers to effective communication and the benefits to active listening. You will discover how listening can help you sell your product or idea, lower the emotional temperature of others, handle conflict effectively, and move people from where they are to where you'd like them to be.

Ever attempt to establish rapport with a prospect or customer only to walk away disappointed? If you said "yes," you know that sales and service success takes more than a positive attitude toward people and winning communication skills. It takes awareness of behavior style differences. In this educational CD program, you will be introduced to four primary behavior styles. You will learn observable cues that flag each style; you will discover what's needed to flex your style to get in sync quickly with your prospect or customer; you will discover what questions to ask; you will learn how-to communicate effectively with each style - all critical to sales and service success.

Understanding phone power and learning what to say and how to say it will pay big dividends. Excellent phone skills contribute to an enhanced image, increased sales, and positive PR for your organization. In this information-packed CD program, you will discover specific strategies for improving your phone voice, plus 21 powerful tips to maximizing your telephone effectiveness.

Want better, closer, more trusting relationships? Then this CD is for you! This educational, inspirational live presentation focuses on the part listening plays in our ability to build lasting relationships with colleagues, customers, family and friends. Filled with powerful real life examples that illustrate key communication principles, this CD will make you laugh while you learn how to listen in a way that honors another and helps to bring out best in both of you.

Over the past three decades, over 40 million copies of Og Mandino's books have been purchased. His first, "The Greatest Salesman in the World", is the #1 selling self-help book of all time and has been translated into 22 languages.

We are happy to bring to you his original works in print and multimedia as well as his NEW Success System for the 21st. Click on the link below to find out what's available and order today!

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Copyright 2002 Mary Jane Mapes, All Rights Reserved.